Contents
Please read these Terms carefully before using All Jobs Booked. By signing up for or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. About Us
All Jobs Booked Ltd ("we", "us", "our"), a company registered in England and Wales under company number 17275981, with its registered office at 66 Paul Street, London, England, EC2A 4NA, provides AI call-answering and booking services for tradespeople.
You can contact us at: [email protected]
2. Definitions
- "Service" means the All Jobs Booked AI call-answering and booking service, including the AI agent, all associated software, and any related support we provide.
- "Customer" / "you" means the tradesperson or sole trader who subscribes to the Service.
- "Caller" means a third party (e.g. a homeowner or client) who calls your designated All Jobs Booked phone number.
- "Enquiry" means any call in which the AI Agent takes a Caller's details and sends them to you, whether the job is booked in or logged as a callback request for you to return. A call in which no details are taken is not an Enquiry.
- "Subscription Fee" means the monthly flat-rate charge for access to the Service.
- "Per-Enquiry Fee" means the additional charge of £1.50 for each Enquiry.
- "AI Agent" means our AI voice agent that answers calls and takes job details on your behalf.
3. The Service
All Jobs Booked provides an AI-powered missed-call answering and booking service designed for UK sole trader tradespeople. When you miss a call to your designated number, the AI Agent answers, has a conversation with the Caller, takes the details of the job and sends them to you by email.
The Service includes:
- A dedicated UK phone number assigned to your account.
- AI-powered call answering via the AI voice agent (powered by Telnyx).
- Job details taken from the Caller, or a callback request logged where the Caller would rather speak to you first.
- An email to you for every Enquiry, with the Caller's details and what they need.
- Access to your account dashboard, where every call and Enquiry is listed.
The Service is provided on a best-efforts basis. We do not guarantee that every call will be answered, that every conversation will result in an Enquiry, or that the details taken will be accurate. You are responsible for checking the details we send you before acting on them.
4. Eligibility
To use the Service, you must:
- Be at least 18 years of age.
- Be a UK-based sole trader or business owner in the trades sector.
- Agree to these Terms and our Privacy Policy.
By using the Service, you confirm that you meet these requirements.
5. Your Account
We assign you a dedicated All Jobs Booked phone number, and you set a conditional divert on your own number so that calls reach us only when you do not answer them yourself. You keep your existing number throughout.
You are responsible for:
- Keeping your account credentials secure.
- Keeping the divert on your own number in place. We can only answer calls that reach us.
- Telling us promptly if your phone number, trade, working hours or service area change, since the AI Agent relies on those details when it speaks to your Callers.
- Any activity that occurs through your account.
If you remove the divert, the AI Agent will stop receiving your calls and no Enquiries will be taken. Your Subscription Fee continues until you cancel.
6. Pricing & Billing
6.1 Subscription Fee
The Service is charged at £25 per month (or such other amount as notified to you) as a flat-rate subscription fee, payable in advance each month via Stripe.
6.2 Per-Enquiry Fee
In addition to the Subscription Fee, a charge of £1.50 per Enquiry will be applied. An Enquiry is any call in which the AI Agent takes a Caller's details and sends them to you, whether the job is booked in or logged as a callback request, and regardless of whether the job subsequently goes ahead.
You are not charged for:
- Calls in which no details are taken, including wrong numbers, sales calls, and Callers who ring off.
- Repeat contact from the same Caller. Where the same Caller reaches the AI Agent more than once within 30 days, you are charged once. Jobs can run for weeks, and a Caller ringing back about work already in hand is not a new Enquiry.
6.3 Invoicing
Your monthly invoice will be: Subscription Fee + (number of Enquiries that month × £1.50). Every Enquiry is listed in your account dashboard, so the count is auditable by you at any time.
6.4 Payment
Payments are processed by Stripe. By subscribing, you authorise us to charge your payment method on a recurring monthly basis. If payment fails, we may suspend your Service until payment is received.
6.5 Refunds
Subscription fees are non-refundable once a billing period has commenced. If you cancel during a billing period, you will retain access until the end of that period. We will consider refund requests for genuine service failures on a case-by-case basis.
6.6 Price Changes
We will give you at least 30 days' written notice of any price changes. Continued use of the Service after a price change takes effect constitutes acceptance of the new price.
7. Call Handling & AI Behaviour
7.1 Call Recording & Processing
All calls answered by the AI are processed by Telnyx's AI infrastructure, which involves speech-to-text transcription, AI language processing, and text-to-speech response generation. Calls may be recorded and/or transcribed for the purpose of providing the Service and for quality assurance.
It is your responsibility to ensure that Callers are informed that they are speaking with an AI system and that calls may be recorded. The AI is configured to identify itself as an AI assistant when asked. You may not configure the Service to deceive Callers into believing they are speaking with a human.
7.2 Accuracy
The AI will make reasonable efforts to accurately capture caller details and booking information. However, AI-generated transcripts and bookings may contain errors. You must review all bookings and verify details with Callers before undertaking any work.
7.3 Your Liability to Callers
You remain solely responsible for your contractual relationship with Callers, the quality of work undertaken, and any disputes arising from bookings made via the Service. We are not a party to any contract between you and your Callers.
8. Acceptable Use
You agree not to use the Service:
- For any unlawful purpose or in violation of any applicable law or regulation.
- To deceive, defraud, or mislead Callers.
- To process calls for business types or sectors not agreed with us at sign-up.
- In a manner that could damage our reputation or the reputation of our third-party providers.
- To circumvent or attempt to circumvent any billing or usage measurement mechanisms.
- To resell or sublicense the Service to third parties without our prior written consent.
9. Data & Privacy
Your use of the Service involves the processing of personal data, including your own business information and the personal data of your Callers (name, phone number, and job details).
Our Privacy Policy sets out how we handle this data and your rights under UK GDPR. You agree to our Privacy Policy as a condition of using the Service.
You, as a tradesperson using the Service, may also be a data controller in respect of your Callers' data. You are responsible for ensuring that your own use of Caller data complies with applicable data protection law, and that Callers are appropriately informed that their call may be answered by an AI service.
10. Intellectual Property
All intellectual property rights in the Service, including the AI system, our software, website content, and brand, are owned by or licensed to All Jobs Booked. You are granted a limited, non-exclusive, non-transferable licence to use the Service for your own business purposes during the term of your subscription.
You retain ownership of any data you provide to us, including your business information and the content of calls made to your number.
11. Liability & Disclaimers
11.1 No Guarantee of Availability
We aim to maintain high service availability but do not guarantee that the Service will be uninterrupted, error-free, or available at all times. We may take the Service offline for maintenance with reasonable notice where possible.
11.2 Limitation of Liability
To the maximum extent permitted by law, our total liability to you in respect of any claims arising under or in connection with these Terms (whether in contract, tort, or otherwise) shall not exceed the total fees paid by you to us in the three months preceding the event giving rise to the claim.
We will not be liable for:
- Loss of profits, revenue, or business opportunities.
- Loss of data or information.
- Indirect, consequential, or special losses.
- Errors or omissions in AI-generated call transcripts or bookings.
- Actions or omissions of third-party providers (including Telnyx, Google, or Stripe).
11.3 Consumer Rights
Nothing in these Terms limits or excludes liability that cannot lawfully be excluded under applicable UK law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
12. Suspension & Termination
12.1 By You
You may cancel your subscription at any time by contacting us at [email protected]. Cancellation takes effect at the end of your current billing period. No refund will be issued for the remaining subscription period.
12.2 By Us
We may suspend or terminate your access to the Service immediately if:
- You breach any material provision of these Terms.
- Payment is overdue by more than 14 days.
- We reasonably believe you are using the Service fraudulently or unlawfully.
- We are required to do so by law or regulation.
We may also terminate the Service with 30 days' notice if we cease to offer it commercially.
12.3 Effect of Termination
On termination, your access to the Service will cease. We will retain your data in accordance with our Privacy Policy. Your dedicated All Jobs Booked number is released and any calls diverted to it will no longer be answered, so remember to remove the divert from your own number.
13. Changes to These Terms
We may update these Terms from time to time. Where changes are material, we will notify you by email at least 14 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree to the changes, you may cancel your subscription before the changes take effect.
14. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact
If you have any questions about these Terms, please contact us:
- Email: [email protected]
- Registered name: All Jobs Booked LTD, trading as All Jobs Booked
- Company number: 17275981, registered in England and Wales
- Registered office: 66 Paul Street, London EC2A 4NA