Contents
This Privacy Policy explains how All Jobs Booked collects, uses, and protects personal data in accordance with UK GDPR and the Data Protection Act 2018. We take your privacy seriously and only process data that is necessary to provide the Service.
1. Data Controller
The data controller for personal data processed through the All Jobs Booked service is:
- Company: All Jobs Booked Ltd
- Registered in: England and Wales, company number 17275981
- Registered office: 66 Paul Street, London, England, EC2A 4NA
- ICO registration: ZC226942
- Email: [email protected]
2. Who This Policy Applies To
This Privacy Policy applies to two categories of people:
- Customers (Tradespeople): Sole traders and tradespeople who subscribe to the All Jobs Booked Service.
- Callers: Third parties (e.g. homeowners or clients) who call a number registered with the All Jobs Booked Service.
Where we reference "you" below, the context will indicate which group is meant. Tradespeople who use the Service should note that they may also act as data controllers in respect of their Callers' data and have their own legal obligations under UK GDPR.
3. What Data We Collect
3.1 Customer Data (Tradespeople)
| Data | How we collect it | Purpose |
|---|---|---|
| Name, email address, phone number | Sign-up form | Account creation, communication, billing |
| Business name and type | Sign-up form | Service configuration |
| Payment details (card / billing info) | Stripe (not stored by us) | Processing subscription and per-enquiry fees |
| Service usage data (enquiry counts, call volumes) | Automated logging | Billing calculation, service improvement |
| Support communications | Email correspondence | Customer support |
3.2 Caller Data
| Data | How we collect it | Purpose |
|---|---|---|
| First name (as provided verbally) | AI transcription of inbound call | Personalising the call, booking reference |
| Phone number | Caller line identification (CLI) | Passing the enquiry to the tradesperson so they can call the person back |
| Job details (type of work, location, timing) | AI transcription of inbound call | Recording what the caller needs and passing it to the tradesperson |
| Call audio / transcript | Telnyx call processing | Service delivery, quality assurance, dispute resolution |
3.3 Website Data
When you visit alljobsbooked.co.uk, we may collect standard web analytics data (pages visited, browser type, referring URL) via site analytics tools, subject to your cookie consent. See our Cookie Policy for details.
4. How We Use Your Data
We use personal data for the following purposes:
- Providing the Service: Answering calls, taking job details, and emailing them to the tradesperson.
- Billing and payments: Calculating and collecting subscription and per-enquiry fees via Stripe.
- Account management: Communicating with you about your account, service updates, and support queries.
- Service improvement: Reviewing call quality, improving the AI agent, and monitoring system performance.
- Legal and regulatory compliance: Complying with applicable laws, including tax, data protection, and telecommunications regulations.
- Fraud prevention and security: Detecting and preventing fraudulent or abusive use of the Service.
- Marketing about other services: Where you have given separate, optional consent, sending you occasional emails about other services we offer. This is never a condition of registering your interest or of using the Service, and every such email carries an unsubscribe link. Withdrawing consent is as easy as giving it.
- Website localisation: Using the approximate location (town and postcode area) derived from your IP address to tailor the examples shown on our website. The lookup is performed by our hosting provider, no separate location service is used, and the result is not retained unless you submit the signup form, in which case it forms part of your enquiry record. The website works identically where the location is unknown.
We do not use your data or Caller data for marketing to third parties, and we do not sell personal data.
5. Lawful Basis for Processing
| Processing activity | Lawful basis (UK GDPR) |
|---|---|
| Providing the Service to Customers | Article 6(1)(b): performance of a contract |
| Billing and payment processing | Article 6(1)(b): performance of a contract |
| Processing Caller data to create bookings | Article 6(1)(f): legitimate interests of the Customer (tradesperson) in receiving a booking service; proportionate and subject to appropriate safeguards |
| Call transcription and AI processing | Article 6(1)(f): legitimate interests; Callers are informed via verbal notice at the start of each call |
| Web analytics | Article 6(1)(a): consent (via cookie banner) |
| Legal compliance and fraud prevention | Article 6(1)(c): legal obligation; Article 6(1)(f): legitimate interests |
| Marketing about other services | Article 6(1)(a): consent, given separately and optionally at signup and withdrawable at any time |
| Website localisation (approximate location from IP) | Article 6(1)(f): legitimate interests in showing relevant examples to prospective customers; no profiling, no tracking across sites, and no separate location provider |
6. Third-Party Processors
We share data with third-party data processors in the categories set out below. Each processor acts only on our instructions and is subject to a written data processing agreement that meets UK GDPR requirements. You may request details of the specific processors we use in any category by contacting us at [email protected].
| Category | Role | Data shared | Location |
|---|---|---|---|
| Telephony and voice AI providers | Voice infrastructure and AI call processing: handling call routing, speech-to-text transcription, language model processing, and text-to-speech on our behalf | Call audio, caller name, phone number, job details, booking information | USA (with UK IDTA or UK Addendum to EU SCCs in place) |
| Database and hosting providers | Secure database storage of booking logs, call records, and account data; website hosting and serverless function execution | Booking records, caller name, phone number, job details, timestamps, website visitor IP addresses, form submission data | EU / USA (where transfers outside the UK occur, appropriate safeguards such as SCCs or IDTA are in place) |
| Payment processors | Processing subscription and per-enquiry payments on our behalf under PCI DSS certification | Customer name, email address, payment card data (not stored by us) | EU / USA (with appropriate safeguards) |
| Automation and workflow tools | Workflow automation: sending enquiry emails and processing service webhooks on our behalf | Enquiry details, phone numbers | EU |
| Analytics providers | Web analytics: measuring website traffic and usage patterns, subject to cookie consent | Anonymised or pseudonymous visitor data (pages visited, browser type, referring URL) | USA / EU (with appropriate safeguards) |
We do not share personal data with any other third parties except where required by law (e.g. in response to a court order or regulatory request).
7. How Long We Keep Data
| Data type | Retention period |
|---|---|
| Customer account data | Duration of subscription + 2 years after termination |
| Billing records | 6 years (UK tax and accounting requirements) |
| Booking logs (including Caller data) | 12 months from the date of the booking |
| Call recordings / transcripts | 90 days (for quality assurance); may be retained longer if subject to a dispute |
| Website analytics data | 26 months |
| Support correspondence | 3 years after the support issue is resolved |
After the applicable retention period, data is deleted or anonymised in a manner that means it can no longer be linked to an individual.
8. International Transfers
Some of our third-party processors are based outside the UK. Where personal data is transferred to countries that do not have an equivalent level of data protection to the UK (including the USA), we ensure appropriate safeguards are in place, such as:
- The UK International Data Transfer Agreement (IDTA), or
- The UK Addendum to the EU Standard Contractual Clauses (SCCs), or
- Adequacy decisions made by the UK Secretary of State.
You can request details of the specific safeguards in place for any international transfer by contacting us at [email protected].
9. Your Rights
Under UK GDPR, you have the following rights in respect of your personal data:
Right of access
Request a copy of the personal data we hold about you.
Right to rectification
Request correction of inaccurate or incomplete data.
Right to erasure
Request deletion of your data where we no longer have a lawful basis to hold it.
Right to restriction
Request that we restrict processing of your data in certain circumstances.
Right to data portability
Request your data in a structured, machine-readable format.
Right to object
Object to processing based on legitimate interests or for direct marketing.
Right to withdraw consent
Where processing is based on consent, you may withdraw it at any time.
Rights re: automated decisions
Request human review of any significant decision made by automated means.
To exercise any of these rights, email us at [email protected]. We will respond within one calendar month. We may need to verify your identity before acting on your request.
For Callers: If you received a call from a number managed by All Jobs Booked and wish to exercise your rights, please contact us with your phone number and the approximate date of the call.
10. Children
The Service is not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it.
11. Cookies
Our website uses cookies. Please see our Cookie Policy for full details of the cookies we use, their purpose, and how to manage your preferences.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in the law, our practices, or the services we offer. Where changes are material, we will notify customers by email. The "Last updated" date at the top of this page will always show when the most recent revision was made.
13. Contact & Complaints
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- ICO website: ico.org.uk
- ICO helpline: 0303 123 1113